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SHIPPING AND RETURNS

Last Updated: 03 February, 2021
PARTS OF SHIPPING POLICY
News 28 February 2021 : Postage Revision on E-Express Service from 1 March 2021 (Hong Kong Time - Monday)
Effective from 1 March 2021 (Monday), the postage rates of e-Express services will be revised.   Due to the substantial increase in air conveyance costs arising from sustained pandemic on a global scale since early 2020, we have no other options but to increase our postage.  The postage revision also reflects the increase in delivery charges levied by overseas postal administrations and the operating costs.  Among the 43 destinations, a total of 9 destinations’ postage rates would remain unchanged.
Details of the new postage rates of e-Express service is provided below:
This is the newsletter that we received:
We believe that the postage will calm down when the air conveyance resume to normal.
News 28 February 2021 : Service to Slovenia will be suspended until further notice
In view of the substantial reduction in flight frequencies or even cancellation of direct flights to a few destinations, Hongkong Post considers it necessary to temporarily suspend e-Express service to 14 destinations, including Brazil, Canada, Cambodia, Iceland, Israel, Ireland, Japan, Latvia, Lebanon, Malaysia, New Zealand, Russia, Slovenia and South Africa.

You can find all the previous news here:

Free Shipping Offer
Use the discounted order subtotal to determine eligibility for FREE SHIPPING
If you order items worth $79 / €64.9 / £57.7 / HKD 615 or more, we will ship your items for FREE! Please notice that Every Free Shipping Order will be ship by low cost-effectiveness method, cutewares.com have the right to decide which method is the best.
Shipping Schedule
Shipping Method Estimated Delivery Time Eligible Countries & Regions
Registered Airmail 7-10 days * Taiwan
12-16 days * Czech Republic
E-Express 8-15 days *

Canada (Temporarily Closed)

Germany

United Kingdom

United States

10-18 days *

Hungary

Italy (Temporarily Closed)

10-20 days *

Finland

Poland

8-22 days *

Australia

Japan (Temporarily Closed)

Macau

Malaysia (Temporarily Closed)

New Zealand (Temporarily Closed)

Philippines

Singapore

South Korea

Thailand

Vietnam

12-22 days *

Belgium

France

Netherlands

Slovenia (Temporarily Closed)

Spain

Sweden

Switzerland

15-25 days *

Austria

Brazil (Temporarily Closed)

15-26 days *

Denmark

Russian Federation (Temporarily Closed)

15-30 days *

Israel (Temporarily Closed)

16-25 days *

Norway

Hong Kong Local Post 2-4 days *

Smart Post - Mail Delivery Service

2-4 days *

Smart Post - Counter Collection Service

3-6 days *

Registered Mail (Recommend)

* The average delivery time is 8-20 business days by Hong Kong Post Delivery Service. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.
Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping FAQ
  • Question Can my shipment be delivered to a Post Office box? showhide
  • Question When will my items be delivered? Why were my items not yet delivered? showhide
  • Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
  • Question Will I have to pay customs taxes on my shipment? showhide
  • Question What happens if there are banned items in my shipment? showhide
  • Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide
Unable to find satisfactory answers ? Contact Support

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