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Last Updated: 17 December, 2023


Important Announcement

Due to the increasing costs associated with international shipping, we have made the decision to discontinue our free shipping policy. Shipping fees will now be applied to all orders. We understand that this may be an inconvenience for some customers, but it is necessary to maintain the sustainability of our business in light of the current challenges.

Christmas airmail - latest dates of posting 2023

Hongkong Post today (November 01) announced the latest dates of posting for this year's Christmas airmail. While the dates are provisional, they are worked out based on the requirements of overseas postal administrations and are for reference information only. These dates and services are subject to availability of flights and the pandemic situation, and may be altered at short notice.

Destination Letters and packets Parcels
Australia 22-Nov-2023 04-Dec-2023
Austria 04-Dec-2023 05-Dec-2023
Belgium 04-Dec-2023 05-Dec-2023
Canada 05-Dec-2023 28-Nov-2023
Denmark 01-Dec-2023 30-Nov-2023
Finland 05-Dec-2023 04-Dec-2023
France 05-Dec-2023 04-Dec-2023
Germany 05-Dec-2023 04-Dec-2023
Hungary 05-Dec-2023 04-Dec-2023
Netherlands 05-Dec-2023 04-Dec-2023
New Zealand 30-Nov-2023 29-Nov-2023
Norway 01-Dec-2023 30-Nov-2023
Destination Letters and packets Parcels
Philippines 04-Dec-2023 01-Dec-2023
Poland 29-Nov-2023 28-Nov-2023
Singapore 01-Dec-2023 30-Nov-2023
South Korea 05-Dec-2023 04-Dec-2023
Spain 01-Dec-2023 01-Dec-2023
Sweden 06-Dec-2023 04-Dec-2023
Switzerland 07-Dec-2023 05-Dec-2023
Taiwan 05-Dec-2023 04-Dec-2023
Thailand 05-Dec-2023 04-Dec-2023
United Kingdom 07-Dec-2023 06-Dec-2023
United States 05-Dec-2023 05-Dec-2023
Viet Nam 04-Dec-2023 01-Dec-2023

News 05 July 2021 : New Arrangements for EU Value-added Tax (VAT) and Import One-Stop Shop (IOSS) (Effective from 1 July 2021).

According to the European Union (EU), for sending (including through postal channel) commercial goods (including merchandise sold online) to the business users (B2B) or consumers (B2C) in the EU, value-added tax (VAT) will be levied, irrespective of what the value is, from 1 July 2021 onwards. Major changes include:

1.) The existing VAT exemption for the importation of goods to EU countries with a value not exceeding €22 is removed.

2.) The sellers (senders) instead of the buyers (addressees) will be responsible for VAT payment.

3.) The EU has launched the Import One-Stop Shop (IOSS) to facilitate the declaration and payment of VAT by senders for the imported goods with a value not exceeding €150. have not registered with the IOSS, the buyer has to pay the VAT at the time of import for customs clearance before they could receive the goods according to the current procedures. Furthermore, additional surcharges incurred may be charged to the buyer. The delivery may also be subject to delay. The flow is listed below :

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping FAQ
  • Question Can my shipment be delivered to a Post Office box?

    Shipments can not be delivered to Post Office (PO, APO, FPO, DPO) boxes. However, we encourage customers to avoid using Post Office boxes.

  • Question When will my items be delivered? Why were my items not yet delivered?

    Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1-2 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment include a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.

  • Question What happens to my order if it can't be delivered and is returned to Cute Wares?

    All shipments returned to Cute Wares are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Cute Wares’s regular shipping fees. Additional courier charges for return shipping may also apply.

  • Question Will I have to pay customs taxes on my shipment?

    When ordering from Cute Wares, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Cute Wares cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

  • Question What happens if there are banned items in my shipment?

    Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Cute Wares is not responsible for reshipment or refund regarding the confiscated item(s).

  • Question Will I receive a refund if I refuse the shipment when it is delivered to me?

    If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

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