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SHIPPING AND RETURNS

Last Updated: 03 February, 2021
PARTS OF SHIPPING POLICY

News 20 June 2021: Postal services to certain destinations subject to delay.

Throughout the pandemic, Hongkong Post has been putting our best efforts to minimise the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to the destinations despite the completion of local processes after posting. Please find the information in the table below. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.

For more details, please visit: Hong Kong Post Official Notices

News 30 March 2021 : Free Shipping Offer Has Been Updated.
Today we've updated the part of FREE SHIPPING OFFER policy, we changed the condition of order totals for each regions or countries to qualify free shipping. Details

You can find all the previous news here:

Shipping Schedule
Shipping Method Estimated Delivery Time Eligible Countries & Regions
Registered Airmail 7-10 days * Taiwan
E-Express 8-15 days *

Canada (Temporarily Closed)

Germany

United Kingdom

United States

10-18 days *

Hungary

Italy (Temporarily Closed)

10-20 days *

Finland

Poland

8-22 days *

Australia

Japan (Temporarily Closed)

Macau

Malaysia (Temporarily Closed)

New Zealand (Temporarily Closed)

Philippines

Singapore

South Korea

Thailand

Vietnam

12-22 days *

Belgium

France

Netherlands

Spain

Sweden

Switzerland

15-25 days *

Austria

15-26 days *

Denmark

16-25 days *

Norway

Hong Kong Local Post 2-4 days *

Smart Post - Mail Delivery Service

2-4 days *

Smart Post - Counter Collection Service

3-6 days *

Registered Mail (Recommend)

* The average delivery time is 8-20 business days by Hong Kong Post Delivery Service. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.
Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping FAQ
  • Question Can my shipment be delivered to a Post Office box? showhide
  • Question When will my items be delivered? Why were my items not yet delivered? showhide
  • Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
  • Question Will I have to pay customs taxes on my shipment? showhide
  • Question What happens if there are banned items in my shipment? showhide
  • Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide
Unable to find satisfactory answers ? Contact Support

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