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SHIPPING AND RETURNS

Last Updated: 15 August, 2021

PARTS OF SHIPPING POLICY

News 03 August 2021 : Written proof of delivery will not be provided by certain destinations.

Postal administrations of certain destinations have taken precautionary measures against the spread of COVID-19, all mail items (including mail item where signature for the receipt is required) addressed to these destinations will not be delivered in person, and thus written proof of delivery will not be provided under such circumstances. The tracking service for other mail items, subject to service types and destinations, will remain unchanged.

Area Destinations
Asia Indonesia, Israel, Jordan, Korea, Malaysia, Saudi Arabia, Singapore, Thailand
Europe Armenia, Austria, Belgium, Croatia, Cyprus, Denmark, France, Georgia, Germany, Iceland, Ireland, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovak Republic, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Central and South America Argentina, Brazil, Chile, Costa Rica, Curacao, Suriname
North America Canada, United States of America
Oceania Australia, New Zealand, Papua New Guinea
Africa Mauritius, Morocco

News 05 July 2021 : New Arrangements for EU Value-added Tax (VAT) and Import One-Stop Shop (IOSS) (Effective from 1 July 2021).

According to the European Union (EU), for sending (including through postal channel) commercial goods (including merchandise sold online) to the business users (B2B) or consumers (B2C) in the EU, value-added tax (VAT) will be levied, irrespective of what the value is, from 1 July 2021 onwards. Major changes include:

1.) The existing VAT exemption for the importation of goods to EU countries with a value not exceeding €22 is removed.

2.) The sellers (senders) instead of the buyers (addressees) will be responsible for VAT payment.

3.) The EU has launched the Import One-Stop Shop (IOSS) to facilitate the declaration and payment of VAT by senders for the imported goods with a value not exceeding €150.

cutewares.com have not registered with the IOSS, the buyer has to pay the VAT at the time of import for customs clearance before they could receive the goods according to the current procedures. Furthermore, additional surcharges incurred may be charged to the buyer. The delivery may also be subject to delay. The flow is listed below :


You can find all the previous news here:

Shipping Schedule
Shipping Method Estimated Delivery Time Eligible Countries & Regions
Registered Airmail 7-10 days * Taiwan
13-20 days * Canada
E-Express 8-15 days *

Germany

United Kingdom

United States

10-18 days *

Hungary

Italy (Temporarily Closed)

10-20 days *

Finland

Poland

8-22 days *

Australia

Japan

Macau

Malaysia (Temporarily Closed)

New Zealand (Temporarily Closed)

Philippines

Singapore

South Korea

Thailand

Vietnam

12-22 days *

Belgium

France

Netherlands

Spain

Sweden

Switzerland

15-25 days *

Austria

15-26 days *

Denmark

16-25 days *

Norway

Hong Kong Local Post

*For Hong Kong Only

3-5 days *

EC-Get

*Required Mobile Phone Number

3-6 days *

Registered Mail (Recommend)

*Required Mobile Phone Number

* The average delivery time is 8-20 business days by Hong Kong Post Delivery Service. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.
Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping FAQ
  • Question Can my shipment be delivered to a Post Office box? showhide
  • Question When will my items be delivered? Why were my items not yet delivered? showhide
  • Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
  • Question Will I have to pay customs taxes on my shipment? showhide
  • Question What happens if there are banned items in my shipment? showhide
  • Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide
Unable to find satisfactory answers ? Contact Support

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