Shipping and Returns Policy for our value customer

SHIPPING POLICY

RETURNS POLICY

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Last Updated: 15 August, 2021

PARTS OF SHIPPING POLICY

News 03 August 2021 : Written proof of delivery will not be provided by certain destinations.

Postal administrations of certain destinations have taken precautionary measures against the spread of COVID-19, all mail items (including mail item where signature for the receipt is required) addressed to these destinations will not be delivered in person, and thus written proof of delivery will not be provided under such circumstances. The tracking service for other mail items, subject to service types and destinations, will remain unchanged.

Area	Destinations
Asia	Indonesia, Israel, Jordan, Korea, Malaysia, Saudi Arabia, Singapore, Thailand
Europe	Armenia, Austria, Belgium, Croatia, Cyprus, Denmark, France, Georgia, Germany, Iceland, Ireland, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovak Republic, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Central and South America	Argentina, Brazil, Chile, Costa Rica, Curacao, Suriname
North America	Canada, United States of America
Oceania	Australia, New Zealand, Papua New Guinea
Africa	Mauritius, Morocco

News 05 July 2021 : New Arrangements for EU Value-added Tax (VAT) and Import One-Stop Shop (IOSS) (Effective from 1 July 2021).

According to the European Union (EU), for sending (including through postal channel) commercial goods (including merchandise sold online) to the business users (B2B) or consumers (B2C) in the EU, value-added tax (VAT) will be levied, irrespective of what the value is, from 1 July 2021 onwards. Major changes include:

1.) The existing VAT exemption for the importation of goods to EU countries with a value not exceeding €22 is removed.

2.) The sellers (senders) instead of the buyers (addressees) will be responsible for VAT payment.

3.) The EU has launched the Import One-Stop Shop (IOSS) to facilitate the declaration and payment of VAT by senders for the imported goods with a value not exceeding €150.

cutewares.com have not registered with the IOSS, the buyer has to pay the VAT at the time of import for customs clearance before they could receive the goods according to the current procedures. Furthermore, additional surcharges incurred may be charged to the buyer. The delivery may also be subject to delay. The flow is listed below :

You can find all the previous news here:

Old News

Shipping Schedule

Shipping Method	Estimated Delivery Time	Eligible Countries & Regions
Registered Airmail	7-10 days *	Taiwan
	13-20 days *	Canada
E-Express	8-15 days *	Germany United Kingdom United States
	10-18 days *	Hungary Italy (Temporarily Closed)
	10-20 days *	Finland Poland
	8-22 days *	Australia Japan Macau Malaysia (Temporarily Closed) New Zealand (Temporarily Closed) Philippines Singapore South Korea Thailand Vietnam
	12-22 days *	Belgium France Netherlands Spain Sweden Switzerland
	15-25 days *	Austria
	15-26 days *	Denmark
	16-25 days *	Norway
Hong Kong Local Post *For Hong Kong Only	3-5 days *	EC-Get *Required Mobile Phone Number
	3-6 days *	Registered Mail (Recommend) *Required Mobile Phone Number

* The average delivery time is 8-20 business days by Hong Kong Post Delivery Service. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.

Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Shipping FAQ

Question Can my shipment be delivered to a Post Office box? showhide
Question When will my items be delivered? Why were my items not yet delivered? showhide
Answer
Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1-2 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment include a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.
Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
Answer
All shipments returned to Cute Wares are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Cute Wares’s regular shipping fees. Additional courier charges for return shipping may also apply.
Question Will I have to pay customs taxes on my shipment? showhide
Answer
When ordering from Cute Wares, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Cute Wares cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Question What happens if there are banned items in my shipment? showhide
Answer
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Cute Wares is not responsible for reshipment or refund regarding the confiscated item(s).
Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide

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SHIPPING AND RETURNS