SHIPPING AND RETURNS

Shipments can not be delivered to Post Office (PO, APO, FPO, DPO) boxes. However, we encourage customers to avoid using Post Office boxes.

Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1-2 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment include a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.

All shipments returned to Cute Wares are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Cute Wares’s regular shipping fees. Additional courier charges for return shipping may also apply.

When ordering from Cute Wares, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Cute Wares cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Cute Wares is not responsible for reshipment or refund regarding the confiscated item(s).

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.