Shipping and Returns Policy for our value customer

SHIPPING POLICY

RETURNS POLICY

Last Updated: 03 February, 2021

PARTS OF SHIPPING POLICY

News 28 February 2021 : Postage Revision on E-Express Service from 1 March 2021 (Hong Kong Time - Monday)

Effective from 1 March 2021 (Monday), the postage rates of e-Express services will be revised. Due to the substantial increase in air conveyance costs arising from sustained pandemic on a global scale since early 2020, we have no other options but to increase our postage. The postage revision also reflects the increase in delivery charges levied by overseas postal administrations and the operating costs. Among the 43 destinations, a total of 9 destinations’ postage rates would remain unchanged.

Details of the new postage rates of e-Express service is provided below:

Shipping Rate Table. pdf

This is the newsletter that we received:

E-newsletter from Hong Kong Post

We believe that the postage will calm down when the air conveyance resume to normal.

News 28 February 2021 : Service to Slovenia will be suspended until further notice

In view of the substantial reduction in flight frequencies or even cancellation of direct flights to a few destinations, Hongkong Post considers it necessary to temporarily suspend e-Express service to 14 destinations, including Brazil, Canada, Cambodia, Iceland, Israel, Ireland, Japan, Latvia, Lebanon, Malaysia, New Zealand, Russia, Slovenia and South Africa.

You can find all the previous news here:

Old News

Free Shipping Offer

Use the discounted order subtotal to determine eligibility for FREE SHIPPING

If you order items worth $79 / €64.9 / £57.7 / HKD 615 or more, we will ship your items for FREE! Please notice that Every Free Shipping Order will be ship by low cost-effectiveness method, cutewares.com have the right to decide which method is the best.

Shipping Schedule

Shipping Method	Estimated Delivery Time	Eligible Countries & Regions
Registered Airmail	7-10 days *	Taiwan
	12-16 days *	Czech Republic
E-Express	8-15 days *	Canada (Temporarily Closed) Germany United Kingdom United States
	10-18 days *	Hungary Italy (Temporarily Closed)
	10-20 days *	Finland Poland
	8-22 days *	Australia Japan (Temporarily Closed) Macau Malaysia (Temporarily Closed) New Zealand (Temporarily Closed) Philippines Singapore South Korea Thailand Vietnam
	12-22 days *	Belgium France Netherlands Slovenia (Temporarily Closed) Spain Sweden Switzerland
	15-25 days *	Austria Brazil (Temporarily Closed)
	15-26 days *	Denmark Russian Federation (Temporarily Closed)
	15-30 days *	Israel (Temporarily Closed)
	16-25 days *	Norway
Hong Kong Local Post	2-4 days *	Smart Post - Mail Delivery Service
	2-4 days *	Smart Post - Counter Collection Service
	3-6 days *	Registered Mail (Recommend)

* The average delivery time is 8-20 business days by Hong Kong Post Delivery Service. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.

Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Shipping FAQ

Question Can my shipment be delivered to a Post Office box? showhide
Question When will my items be delivered? Why were my items not yet delivered? showhide
Answer
Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1-2 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment include a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.
Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
Answer
All shipments returned to Cute Wares are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Cute Wares’s regular shipping fees. Additional courier charges for return shipping may also apply.
Question Will I have to pay customs taxes on my shipment? showhide
Answer
When ordering from Cute Wares, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Cute Wares cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Question What happens if there are banned items in my shipment? showhide
Answer
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Cute Wares is not responsible for reshipment or refund regarding the confiscated item(s).
Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide

Unable to find satisfactory answers ? Contact Support

SHIPPING AND RETURNS