Shipping and Returns Policy for our value customer

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SHIPPING SCHEDULE

Last Updated: 01 January, 2022

PARTS OF SHIPPING POLICY

News 11 January 2022 : Postal services to certain destinations subject to delay

Throughout the pandemic, Hongkong Post has been putting our best efforts to minimise the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to the destinations despite the completion of local processes after posting. Please find the information in the table below. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.

Air mail - Destinations		Extra time required in waiting for air allotment
Asia	Mainland China	Around 2 weeks
	Singapore	Around 1 week
Europe	Certain destinations*	Around 3 weeks
	Switzerland	Around 4 weeks
	United Kingdom	Around 2 weeks
North America	United States of America^	Around 3 weeks
Oceania	Australia^	Around 2 weeks

* Austria, Belgium, Czech Republic, Denmark, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Romania, Spain and Sweden.

^ Includes mail items posted before service suspension.

☆★IMPORTANT★☆ News 02 January 2022 : Cutewares.com added two NEW shipping method for Australia and United States.

FOR AUSTRALIA : -> Vantage (Packet) is a new initiative of Hongkong Post that provides an economical and speedy international delivery service by combining postal strengths with advantages of quality international delivery service.

FOR UNITED STATES* : -> Vantage (Courier) is a brand-new enterprise of Hongkong Post that provides an economical and speedy international delivery service by combining postal strengths with advantages of quality international couriers.

*Hong Kong Post Suspended all the air mailing service to United States, only provided freight mailing service to USA but need to spend 90-120 days during the influence of the pandemic, so that cutewares.com decided not to provide the freight mailing to avoid customers service issues.

☆★IMPORTANT★☆ News 01 January 2022 : Airmail services to Australia, Canada, United States suspended.

Hongkong Post announced today that, owing to the substantial reduction in flight frequencies or even cancellation of flights by airlines for certain destinations, all airmail services (including Speedpost) to Australia, Canada and the United States will be suspended from 01 January 2022 until further notice. Hongkong Post will continue working closely with air freight contractors for resumption of the impacted services as soon as possible.

In addition, airmail services to Belize, Christmas Island (Indian Ocean), Cocos (Keeling) Islands, Cuba, El Salvador, Guatemala, Nicaragua and Norfolk Islands will also be suspended in view of mail transiting via Australia and Mexico.

News 25 October 2021 : Latest dates of posting for Christmas air mail 2021.

Hongkong Post announced the latest dates of posting for this year's Christmas air mail. The dates are worked out based on the requirements of destination postal administrations. These dates and services are subject to availability of flight services and may be altered on short notice. To avoid delays, members of the public are advised to post earlier than the dates shown. As postal services to certain destinations are suspended, members of the public may visit the website of Hongkong Post (www.hongkongpost.hk/en/about_us/whats_new/index.html) on the service availability for overseas destinations before posting.

Please click HERE for more details.

News 03 August 2021 : Written proof of delivery will not be provided by certain destinations.

Postal administrations of certain destinations have taken precautionary measures against the spread of COVID-19, all mail items (including mail item where signature for the receipt is required) addressed to these destinations will not be delivered in person, and thus written proof of delivery will not be provided under such circumstances. The tracking service for other mail items, subject to service types and destinations, will remain unchanged.

Area	Destinations
Asia	Indonesia, Israel, Jordan, Korea, Malaysia, Saudi Arabia, Singapore, Thailand
Europe	Armenia, Austria, Belgium, Croatia, Cyprus, Denmark, France, Georgia, Germany, Iceland, Ireland, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovak Republic, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Central and South America	Argentina, Brazil, Chile, Costa Rica, Curacao, Suriname
North America	Canada, United States of America
Oceania	Australia, New Zealand, Papua New Guinea
Africa	Mauritius, Morocco

News 05 July 2021 : New Arrangements for EU Value-added Tax (VAT) and Import One-Stop Shop (IOSS) (Effective from 1 July 2021).

According to the European Union (EU), for sending (including through postal channel) commercial goods (including merchandise sold online) to the business users (B2B) or consumers (B2C) in the EU, value-added tax (VAT) will be levied, irrespective of what the value is, from 1 July 2021 onwards. Major changes include:

1.) The existing VAT exemption for the importation of goods to EU countries with a value not exceeding €22 is removed.

2.) The sellers (senders) instead of the buyers (addressees) will be responsible for VAT payment.

3.) The EU has launched the Import One-Stop Shop (IOSS) to facilitate the declaration and payment of VAT by senders for the imported goods with a value not exceeding €150.

cutewares.com have not registered with the IOSS, the buyer has to pay the VAT at the time of import for customs clearance before they could receive the goods according to the current procedures. Furthermore, additional surcharges incurred may be charged to the buyer. The delivery may also be subject to delay. The flow is listed below :

You can find all the previous news here:

Old News

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Shipping FAQ

Question Can my shipment be delivered to a Post Office box? showhide
Question When will my items be delivered? Why were my items not yet delivered? showhide
Answer
Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1-2 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment include a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.
Question What happens to my order if it can't be delivered and is returned to Cute Wares? showhide
Answer
All shipments returned to Cute Wares are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Cute Wares’s regular shipping fees. Additional courier charges for return shipping may also apply.
Question Will I have to pay customs taxes on my shipment? showhide
Answer
When ordering from Cute Wares, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Cute Wares cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Question What happens if there are banned items in my shipment? showhide
Answer
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Cute Wares is not responsible for reshipment or refund regarding the confiscated item(s).
Question Will I receive a refund if I refuse the shipment when it is delivered to me? showhide

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SHIPPING AND RETURNS