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PRIVACY POLICY

PRIVACY POLICY & GDPR ( General Data Protection Regulation )

Last Updated: 2 June, 2017

Cute Wares is committed to protecting your privacy. We hope that you will take the time to read this privacy policy, which explains what information we collect from you and how we use that information. By using our website (including its subdomain) or by purchasing products or services from us, you agree to be bound by this privacy policy. Please check back frequently, as this privacy policy may change from time to time.

i) What Information We Collect?

Information You Give Us

We collect personal information from you in a variety of ways when you interact with our website. Some examples are when you: 

Create a Cute Wares account;
Sign up to receive our website's newsletters and/or periodic email notifications with special offers;
Place an order with us;
Participate in a contest, sweepstake, giveaway, promotion, or survey;
Otherwise submit personal information to us along with any related content of the communication.

Information Automatically Collected

We receive and store certain types of information when you interact with us. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We may collect technical information such as your IP address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites. We use this technical information to, among other things, improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you.
We use “cookies” to recognize you as you use or return to our site. For more information about cookies, please see the section below “Cookies.”

ii) How We Use Your Information?

We use your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer surveys, sweepstakes, contests, giveaways and promotions;
To provide customer service and alert you to product information;
To help us improve and customize our product and service offerings, websites, and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our websites and our business.

iii) How We Protect Your Information?

To protect against the loss, misuse, and alteration of the information under our control we have implemented security measures on our website.

When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorized access.

Cute Wares cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from Cute Wares asking for your personal information, do not respond. Cute Wares would not request your password, user name, credit card information, or other personal information through e-mail.

iv) How We Share Your Information?

Except as described in this privacy policy, Cute Wares will not share your personal information with third parties unless you have consented to the disclosure or under the following limited circumstances.

Cute Wares may share your personal information for the following limited purposes:
Comply with the law or with legal process, or with requests from law enforcement authorities;
Protect and defend our rights and property;
Protect our customers or users from misuse or unauthorized use of the Cute Wares website; or
Protect the personal safety or property of our customers or the public.
Cute Wares may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information. A website traffic and user behavior auditing system operated by Google Analytics is being used on this website. Please see the Google Analytics for information about Google Analytics, the Google Analytics auditing system, and the Google Analytics' privacy policy.

V) Cookies

The cutewares website employs “cookies,” which are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies enable us both to provide a Shopping Bag and to store your shipping and billing information between visits.

We also use cookies for additional purposes, including:

Identifying you when you sign-in to our site;Delivering content relevant to your interests, including advertisements, on cutewares.com, sites operated; by other companies within our corporate group, and third-party sites;
Keeping track of your specified preferences;
Conducting research and diagnostics to improve cutewares’s content, products and services;
Preventing fraudulent activities;
Improving security.
The “Settings,” “Privacy” or other features on most browsers will enable you to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie and to disable cookies altogether. If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.

vi) Updating Your Personal Information

You can update your personal information anytime by accessing your account on cutewares website.

vii) Users in the European Union or European Economic Area

If you are located within the European Union (EU) or European Economic Area (EEA), you understand that we may transfer your data outside the EU or EEA. By using our website or by purchasing products or services from us, you freely give your unambiguous consent to the transfer of your data to countries outside of the EU or EEA. The categories of data and purposes for processing such data outside of the EU are described in the section above “What Information We Collect.” Please note that the data protection and other laws of countries outside the EU or EEA may not be as comprehensive as the laws of countries within the EU or EEA.

If you do not consent to the transfer of your data outside the EU or EEA, you may not use our website or purchase products or services from us.

viii) Changes to this Privacy Policy

Cutewares reserves the right to modify and change the Privacy Statement at any time. Please check back frequently, as this Privacy Policy may change from time to time.

If you have any questions or suggestions, please contact us at info@cutewares.com

 


GDPR ( General Data Protection Regulation )

if you landed here, it means that you want to learn how we process your personal data at cutewares.com (info@cutewares.com), and how we protect your privacy. We won’t let you down!

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;

  • monitor if our website is running with the high performance we are dedicated to providing;

  • let you browse between products without having to start back from the home page at each click;

  • remember if you put something in your shopping cart before you decide to checkout; and

  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page or browse this URL short cut : https://cutewares.com/contact-us/

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Cookies

The cutewares website employs “cookies,” which are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies enable us both to provide a Shopping Bag and to store your shipping and billing information between visits.

We also use cookies for additional purposes, including:

Identifying you when you sign-in to our site;Delivering content relevant to your interests, including advertisements, on cutewares.com, sites operated; by other companies within our corporate group, and third-party sites;

Keeping track of your specified preferences;

Conducting research and diagnostics to improve cutewares’s content, products and services;

Preventing fraudulent activities;

Improving security.

The “Settings,” “Privacy” or other features on most browsers will enable you to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie and to disable cookies altogether. If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.

Other uses of personal data

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

  • Zotabox – an application that enables marketing tools to cutewares.com for collect resource such as email address, compliant with MailChimp apps.
  • Google Shopping Sales & Orders - an application that collect data such as purchase information, customer traffic source for Data analysis.
  • MailChimp - is a marketing automation platform that helps you share email and ad campaigns with clients, customers, and other interested parties.
  • Payment - Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information ( Paypal, Braintree Payment Gateway ).
  • Shipping: We integrate with Hong Kong Post to fulfill your orders.

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here: Raymond Chan ( raymond_dataprivacy@cutewares.com )

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