Returns Policy

Please Click The Below Button For Related Information

For below situation, we'll charge the cost for refund amount according to payment method:
Unreasonable cancel the order ( Before the order was sent ) such as:
1. My pets wrong click the "Buy" Button and checkout itself...
2. My kids wrong click the "Buy" Button and checkout them-self...( Unacceptable, the parents should monitor their kids to browsing Online Shop )
3. Just want to test the purchase systems only...
4. After completed the order, "suddenly" found other shop cheaper than yours shop...( You need to take responsibility for doing the price research before you insert your information for checkout steps )
Unacceptable request after made an order ( Customers should contact us before purchase ):
1. **Ask for meet the tight schedule for delivery time such as "Hope to receive the parcel after few days"...
2. I ordered this too quickly and would like to cancel my order before it ships...
3. Ask for wrap the order as a gift that basically we don't offer this service...
**According to our location- Hong Kong, anything run as their schedule such as the handle days, order sorting, even we immediate process the customers orders ( packing and insert the shipping label ) and bring those orders to the Post Office immediately, the officer also process your parcels by their schedule, this will affect the delivery time, normally take one or two days for this. When the parcels arrived Hong Kong Airport for prepare delivery, massive amount of parcels will be collect and sorting for category, will take at least one day for this, so please refer to our SHIPPING SCHEDULE for delivery time.
For the charge cost of refund amount base on above case, we make a table to separated from Paypal and Credit Card:
PayPal Credit Card
Paypal User Inside U.S: Total Order Amount - ( 2.9% + 0.3 USD or 0.35 EURO ) If the transaction status is Settled: Total Order Amount - ( 3.4% + 0.3 USD or 0.35 EURO )
Paypal User Outside U.S: Total Order Amount - ( 4.4% + 0.3 USD or 0.35 EURO) If the transaction status is Authorized or Submitted For Settlement: We can void the transaction
Please understand us, once you made the order, the payment company instantly charged the Transaction Fee via our merchant account, so we won't provide full refund for customers with above reasons to cancel their order.

Submit Returns Procedure
Cute Wares is dedicated to providing our customers with the best service. Don't hesitate, Contact our Customer Service Department first.
If for some reason you would like to return your item(s) you will have 15 days in which to do so. Please always contact us by e-mail first before sending back any item. Please send all items in perfect condition back including all tags and packaging and unused.
To ensure speedy service, please have the following information ready when you email to our Customer Service Department:
1. Your order number.
2. Product name of the item you wish to return and refund.
3. Your name, address, phone number and e-mail address.
4. Reason for requesting a Returns (Defective Item, or Unopened Item Return).

Returns FAQ
  • Question How about "Out of Stock/Sold Out Policy" ?

    If the rare case happens that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.

  • Question How about "Faulty/Incorrect Goods" ?

    Our goal is for you to have a perfect shopping experience. If we make a mistake with your order, please let us know so that we can make things right. Please do not return products without contacting us first by e-mail. If items in your order are damaged on arrival or we sent you an incorrect item, we offer a refund or replacement. In this case, you must notify us within 15 days of arrival. If for any reason a replacement is not available a full refund including original postage cost will be offered. Please allow 2-3 working days for us to process your refund. For all other enquiries please email us at

  • Question What can I do if I receive a damaged item?

    If you receive a damaged or defect item, please contact us immediately by email and if possible send us photos as well so we are able to see the damage. In most cases we will ship the item once again and you can keep the damaged item. There is no need to send the damaged item back to us as the return shipping costs are usually too high.

  • Question My item was damaged during shipping. What can I do?

    Despite our outermost care, sometimes it happens that an item is damaged during transportation to your place. In this case we replace the damaged item for free and send the item once more. Please pay attention to the following steps:

    If your items are delivered with obvious transportation damages, please complain to the delivery company immediately and contact us by email. You help us to claim the problem with the transportation company. Thank you for your understanding and assistance.

Unable to find satisfactory answers ? Contact Support